TERMS AND CONDITIONS

The “Health Protection” program offered by the Conseil pour la protection des malades provides the member with a support and information phone service with one of our agent trained in the defence of the rights of the users of the health and social services network, all within the bounds of reasonable use and consistent with our expertise.

More specifically and without limiting the generality of the foregoing, the annual subscription to “Health Protection” is subject to the following terms and conditions :

• we guarantee a call back within one business day;
• an annual maximum of 5 phone conversations of no more than one hour each with one of our agents;
• an annual maximum of 3 external communications (phone call, letter or email) to a health institution or health professional (in the event that our agent considers it appropriate to intervene directly with the actors concerned by the reported problem of the member).

It is also agreed that “Health Protection” is an information, support and advice service offered to users of the Quebec health network. Therefore, we cannot IN ANY CASE initiate or take legal action on behalf of the member or offer the member any promise of result, especially concerning the access to health care offered by the public network, registration with a family doctor or the exercise of clinical judgment by a health professional.

It should be noted that if the member wishes to cancel his or hers subscription for a reason of dissatisfaction with the services offered under the “Health Protection” program, a refund corresponding to 50% of the annual fees paid will be proposed.