3565, rue Berri, bureau 230, Montréal (Québec) H2L 4G3

Tél. : 1 877 CPM.AIDE ou 514 861.5922

www.cpm.qc.ca      info@cpm.qc.ca

18th Symposium

PATIENT EXPERIENCE

September 28, 2023

9h00 to 16h00

Honoraty Chair : Mme Diane Lamarre, CM, M. Sc., D.H.C.

simultaneous translation french– english

Mme Diane Lamarre, C.M., M.Sc., D.h.c.

The Conseil pour la protection des malades is therefore proud to organize and host a symposium, under the honorary chairmanship of Ms. Diane Lamarre, on how the healthcare system can improve patient experience, as called for by the Minister himself. The Minister of Health, Mr. Dubé, has been invited to speak at the symposium.
Agenda
  • 9:00 a.m. Opening of the symposium, Me Paul G. Brunet, MAP, lawyer, president of the Council for the protection of patients
  • 9:05 a.m. Presentation by the honorary president of the colloquium, Ms. Diane Lamarre, CM, M.Sc., D.H.C., pharmacist, scientific commentator at the TVA network
  • 9h25 a.m. Speech by Dr Vincent Oliva the Federation of Medical Specialists of Quebec
  • 9:35 a.m. Presentation by Mr. Yves Couturier, Ph.D. and Mrs. Louise Belzile, Ph.D.: The patient experience and the first line
  • 10:00 a.m. Questions
  • 10:15 a.m. Break
  • 10:30 a.m. Presentation by Mr. François Aubry, Ph.D. and Mrs. Josée Grenier, Ph.D.: The patient experience and the journey of caregivers in long-term care

 
  • 11:00 a.m. Questions
  • 11:15 a.m. Presentation by Ms. Jessie Landry, CISSS Côte-Nord: Digital technology, a resource for evaluating the patient experience, MSSS pilot project
  • 11:30 a.m. Questions
  • 12:00 p.m. Dinner
  • 1:00 p.m. Testimonials on the patient experience: Mr. Christian Chabot, patient-partner, Ms. Ginette Desmarais, caregiver and Giroflée Arseneault, caregiver
  • 2:30 p.m. Questions
  • 3:00 p.m. Break
  • 3:15 p.m. Closing speech: Dr. Mark E. Roper, Chief Executive Officer of the Queen Elizabeth GMF
  • 4:00 p.m. Closing
Colloquium accommodation and lounge

Hôtel Alt Quartier DIX30

6500, boulevard de Rome

Brossard, Québec

Téléphone : 438-870-6705

The symposium will take place at the Salon INDIGO

Indicate that you are attending the CPM conference

Each participant will be responsible for booking and paying for their room. Please mention the name of the Conseil pour la protection des malades in order to benefit from the preferential rate and to be part of the block of rooms reserved for the event.

Note: We have already booked a few rooms. Contact Mr. Benoit Turcotte bturcotte@cpm.qc.ca for more information.

Rates per night, valid until August 28, 2023

    • One non-smoking queen bed: $199.00
    • Fees for an additional person

(3 and 4 people) sharing the room are $10.00 per person, per night.

Parking: Parking is free

Accessible Rooms: Please mention your needs when booking your room.

Additional Charges: Fares are subject to applicable provincial taxes.

Arrival and departure times

The rooms are available from 3 p.m. on the day of arrival and must be vacated by 12 p.m. on the day of departure.

Training room: Free access

Inscription

REGISTRATION AND PAYMENT

Communicate with Mr. Benoit Turcotte:

Email:  bturcotte@cpm.qc.ca

514-861-5922  poste 225

1-877-276-2433  poste 225

Fax: 514-861-5189

REGISTRATION COSTS
IN PERSON VIRTUALLY
MEMBER,
AFFILIATE		 150 $ per person
(includes lunch)		 100 $ per person
NON-MEMBER,
NON-AFFILIATE		 200 $ per person
(includes lunch)		 150 $ per person
Sponsors

Many thanks to our sponsors :

 

Fondation Claude Brunet

Fédération des médecins spécialistes du Québec

Incyte Biosciences Canada

Le Curateur public du Québec

AstraZeneca Canada

Seagen Canada

Janssen Inc.

 

Amgen
Organisation

 

ORGANIZATION

Founded in 1974 by the late Claude Brunet, the Council for the Protection of Patients is a non-profit organization whose mandate is to promote and defend the rights of users of the health network across Quebec.

THE MISSION

Promote and defend the rights of users of the health and social services network in order to increase their power to act and improve the quality of services. Through the Federation of Users’ and Residents’ Committees of Quebec (FCURQ) that it set up, the CPM brings together users’ and residents’ committees established in health establishments located across the province.

 

 

VISION

Be the reference for users and the health and social services network throughout Quebec.

CURRENCY

Protect users and vulnerable people so that they enjoy a favorable living environment;
Defend users of the health network when their rights are violated;
Act as an intermediary and mediator with provincial political authorities, while taking direct action in the field.

THE TEAM’S MANDATE

Advising people through competent lawyers and advisers;
Offer a multitude of services such as mediation, training on user rights and the drafting of legal opinions;

Equip the users’ and residents’ committees by offering them training, guides, pamphlets or any other service related to their mandate.