TERMS AND CONDITIONS

The “Protection-Santé” program, offered by the Conseil pour la Protection des Malades, grants the subscriber a telephone information service and support from one of our agents trained in defense of the rights of users of health and social services, and that, within the limits of reasonable use and consistent with our expertise.

Precisely, without limiting the scope of the foregoing, the annual subscription to “Protection-Santé” is subject to the following terms and conditions:

• we guarantee a return call within one business day;
• An annual maximum of 5 phone communications of up to one hour each with one of our agents;
• An annual maximum of 3 external communications (phone call, letter or email) with health facilities and health professionals (in the event that our agent thought fit to directly intervene with the actors concerned by the problem reported by the subscriber).

It is also agreed that “Protection-Santé” is an information, support and guidance service offered to users of the Quebec health system. Therefore, we cannot UNDER ANY CIRCUMSTANCES introduce or conduct proceedings in court on behalf of the subscriber or offer any promise of results, particularly as regards access to health care offered by the public system, registration with a family doctor or the exercise of clinical judgment of a healthcare professional.

Note that if the member wishes to cancel his subscription for a reason of dissatisfaction with the services provided under the program “Protection-Santé”, a refund of 50% of paid annual fees will be offered.